At TCM Relief, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website tcmrelief.com and make a purchase.

1. Information We Collect

We collect information to provide and improve our services to you.

• Information You Provide: This includes your name, shipping address, email address, phone number, and payment information when you make a purchase or create an account.

• Information Collected Automatically: We use cookies and similar technologies to collect data about your device, IP address, browsing behavior on our site (e.g., pages you view, items you add to your cart), and how you interact with our marketing communications.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Fulfill Your Order: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.

• To Communicate With You: To respond to your inquiries, provide customer support, and send you transactional messages (e.g., order status updates, abandoned cart reminders via SMS/email).

• Marketing (with your consent): To send you marketing messages, promotional offers, and news about our products, if you have opted in to receive them.

• Website Improvement: To analyze how our site is used, improve our products and user experience, and prevent fraud.

3. Legal Basis for Processing (for EEA/UK users)

Our legal basis for collecting and using your information depends on the context:

• Performance of a Contract: We need your data to fulfill our contract with you (e.g., processing your order and shipping it to you).

• Consent: We rely on your consent to send you marketing communications. You can withdraw this consent at any time by contacting us or using the "unsubscribe" link in our emails.

• Legitimate Interests: We use your data for our legitimate interests in improving our website, ensuring its security, and understanding our customers' needs.

4. Sharing Your Information

We share your personal information with trusted third parties to help us provide our services:

• Payment Processors: (e.g., PayPal) to securely process your payments.

• Shipping Partners: (e.g., 4PX) to deliver your orders.

• Analytics & Marketing Platforms: (e.g., Google Analytics, Facebook/Meta Pixel) to understand our website traffic and optimize our advertising. These partners may use cookies and similar technologies.

We require all third parties to respect your privacy and use your data only for the purposes we specify.

5. International Data Transfers

Your data may be processed outside your country of residence (e.g., if you are in the European Economic Area, your data may be transferred to the US). We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete data.

• Request Deletion of your personal data ("Right to be Forgotten").

• Object to or Restrict our processing of your data.

• Withdraw Consent for marketing at any time.

• Data Portability.

To exercise any of these rights, please contact us at service@tcmrelief.com

8. Cookies

We use cookies to maintain items in your shopping cart, understand site usage, and personalize your experience. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: service@tcmrelief.com